At The Writing Company (TWC), we respect and are committed to protecting your privacy.

What information do we collect?

We collect information from you when you fill out a form or subscribe to the Content Library. We collect the information we need to do business with you effectively; inform you of news you might like to know; and understand how you are using our services.

The information we collect will include your name and email address; it may also include your company name and website address.

Content Library (Library) members: During Library sign-up, we will also collect your username, password and:

  • Your billing address and phone number. This information is used to confirm your credit card. The billing address and phone number are saved by our site so we can get in touch with you if needed to discuss your order.
  • Your credit card number, expiration date, and security code. This information is captured by our payment gateway to process your purchase. The last 4 digits of your credit card number and the expiration date are saved by our site so we can get in touch with you if needed to discuss your order.

This information is used to set up your Library account and to verify that you are qualified to use the Library content as described in our Library terms and conditions. While you are logged into the Library, we use cookies and potentially other coding to track some of your activity on our site including logins, visits, page views and downloads you’ve made.

TWC may periodically communicate with you to notify you when new materials are added to our Library; to share other relevant information about TWC; and to periodically offer related insights and commentary we think you’ll find of interest. In our MailChimp database, we may store your name, company name, email address, client status, communication preferences and general information.

We will treat your information with respect. If you are a TWC client–either as a Library subscriber or custom-writing client–we will add your contact information to our MailChimp distribution list as part of our legitimate interest in communicating with you in the course of our business relationship.

You can opt in or opt out of receiving notices from us at any time by clicking the unsubscribe link at the bottom of any communication you receive from us via MailChimp, or by contacting us at contentlibrary@thewritingcompany.com. Note: If you are a paid Content Library subscriber with an active membership, we recommend against opting out of Content Library notifications if you want to continue to receive notices when we add new material to the Library.

What do we use your information for?

The information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website
  • To improve customer service
  • To process transactions
  • To send periodic emails providing information and updates about Library membership or interest in the Library, company news and occasional industry-related commentary we think you’ll find of interest.

Your public or private information will not be sold, exchanged, transferred, or given to any other company without your consent, with the following exceptions:

  • Third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. On an as-needed basis, we may share information for the express purpose of delivering a product or service purchased or explicitly requested.
  • We may share information if we believe release is required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
  • Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database, only accessible by those authorized and required to keep the information confidential.

In accordance with GDPR regulations, we would be happy to send you the personal data we have on file for you and/or delete your personal data at your request.

If you would like to unsubscribe from receiving future emails, we also include an option at the bottom of each email.

If we or you delete your personal data and you are a current Library member, you will no longer have access to the Library; you will not be automatically entitled to a refund on license fees already paid.

Do we use cookies?

Yes. Cookies are small text files that can be used by websites to make a user’s experience more efficient. This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. We use cookies to help us track Content Library use and save your preferences for future visits.

Because we respect your right to privacy, you can choose not to allow cookies that are not strictly necessary. However, note that blocking some types of cookies may impact your experience on our site and the services we are able to offer.

You can explore our detailed cookie policy and settings. Click on the “Customize Cookie Settings” button to find out more and/or change our default settings for cookie categories that are not strictly necessary:

Customize Cookie Settings


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

License to use website

Unless otherwise stated, TWC and/or our licensors own the intellectual property rights published on this website.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of TWC or in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities on or in relation to this website without TWC’s express written consent. This includes:

  • scraping
  • data mining
  • data extraction
  • data harvesting
  • ‘framing’ (iframes)
  • Article “Spinning”

You must not use this website or any part of it to transmit or send unsolicited commercial communications, or for any purposes related to marketing without express written consent from TWC.

Restricted access

Access to certain areas of this website is restricted. TWC reserves the right to restrict access to certain areas of this website, or at our discretion, this entire website. We may change or modify this policy without notice. If TWC provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. You alone are responsible for your password and user ID security. TWC may disable your user ID and password at TWC’s sole discretion.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. TWC makes no representations or warranties in relation to this website or the information and materials provided on this website.

Occasionally, at our discretion, we may include links to third-party sites on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Limitations of liability

TWC will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if TWC has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit the liability of TWC in respect of any: death or personal injury caused by the negligence of TWC or its agents, employees or shareholders/owners; fraud or fraudulent misrepresentation on the part of TWC; or matter which it would be illegal or unlawful for TWC to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


You hereby indemnify TWC and undertake to keep TWC indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by TWC to a third party in settlement of a claim or dispute on the advice of TWC’s legal advisers) incurred or suffered by TWC arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to TWC’s other rights under these terms and conditions, if you breach these terms and conditions in any way, TWC may take such action as TWC deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


TWC may periodically revise these terms and conditions. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


TWC may transfer, subcontract or otherwise deal with TWC’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, subcontract or otherwise deal with your rights and/or obligations under these terms and conditions.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Maine.


This policy & terms and conditions was last modified on May 15, 2024.